Your art, delivered with care
Welcome to Artasticer, where your journey with our unique handmade gifts, wall art, and prints begins. We are committed to ensuring every piece arrives safely and that your experience with us is as delightful as our creations. Discover our clear shipping and returns policies designed with you in mind.
Shipping information for UK orders
At Artasticer, we lovingly prepare each item. For our valued UK customers, most orders are carefully processed and packaged within 2–5 business days. Standard UK delivery typically takes an additional 3–5 working days after dispatch. Shipping costs for standard delivery range from £3–£5, and we are pleased to offer free standard shipping on all UK orders over £50.
International adventures for your art
We're thrilled to share Artasticer's creations globally! International orders are also prepared within 2–5 business days. Delivery typically ranges from 7–21 working days, varying by destination country. Shipping costs are calculated at checkout based on your location and package size. Please note that customers are responsible for any customs fees, taxes, or import duties that may apply. We always recommend tracked shipping for international orders and fragile items to ensure peace of mind.
Our promise: hassle-free returns
Your satisfaction is our priority at Artasticer. If your item arrives damaged or faulty, please contact us immediately at info@artasticer.co.uk within 14 days of receiving your order. Kindly include your order number and a clear photo of the damaged item. We will promptly arrange a replacement or a full refund at no extra cost to you, ensuring you're completely happy with your purchase.
Changing your mind or custom creations
Should you have a change of mind, we accept returns for a refund within 14 days of delivery, provided the items are unused and returned in their original packaging. Please note that return postage is the responsibility of the customer. Custom or personalised orders cannot be exchanged or refunded unless they arrive damaged or faulty, so please double-check all personalisation details carefully before placing your order.
Refunds and getting in touch
Once we receive and inspect your returned item, refunds are typically processed within 5–7 working days back to your original payment method. For any questions or concerns regarding your order, shipping, or returns, please don't hesitate to email us directly at info@artasticer.co.uk. We are always here to help and ensure your Artasticer experience is exceptional.