Your peace of mind is our priority
At Artasticer, we want you to love every purchase. If you’re not completely satisfied with your wall art, handmade products, or gifts, this policy outlines everything you need to know for a hassle-free return or refund. Your satisfaction is paramount, and we're committed to ensuring a smooth experience.
Damaged or faulty items
If your item arrives damaged or faulty, please contact us at info@artasticer.co.uk within 14 days of receiving your order. Include your order number and a clear photo of the damaged item. We will gladly provide a replacement or a full refund at no extra cost to you, ensuring your Artasticer experience remains joyful.
Changed your mind? no problem
Should you change your mind, items can be returned within 14 days for a refund, provided they are unused and in their original packaging. Please note that customers are responsible for the return shipping costs for change-of-mind returns. We recommend using a trackable shipping service to ensure safe delivery back to us.
Personalised & custom orders
Customised and personalised items are crafted specifically for you, and as such, they cannot be refunded or exchanged unless they arrive damaged or faulty. We kindly ask that you double-check all personalisation details thoroughly before placing your order to ensure everything is perfect and tailored just as you envision.
Refund process & contact us
Once we receive and inspect your returned item, refunds are typically processed within 5–7 working days. Refunds will be issued to your original payment method. For any questions about our refund policy or a specific return, please don't hesitate to email us at info@artasticer.co.uk. We're here to help!